ASSESSMENT OF THE EFFECT OF EMPLOYEE BURNOUT ON MANAGEMENT STAFF PERFORMANCE IN NATIONAL BOARD FOR ARABIC AND ISLAMIC STUDIES, KADUNA.

Abstract

Employees and management staff of organisations are critical component of the organization as such their ability to discharge their duties is of critical importance. Sometimes such ability is affected by a range of factors and these factors interfere with their ability to discharge. Burnout is considered to be a state in which an employee is stressed from his emotions, physical activities and is mentally tired. When employees are stressed they are said to be suffering from burnout. This study focuses on the effect of burnout on the performance of management staff. The objectives of the study was to; determine the leading cause of burnout among management staff of NBAIS, to determine the consequence of burnout on the performance of  management staff. Data were generated primarily from the usage of questionnaire, and a total of 20 questionnaires was administered and retrieved from the management staff of NBAIS and data were analysed using descriptive statistic. The study established that personal factors and Work/ Organizational risk (workload, control, reward, community, values and equipment’s) were the leading cause of burnout among management staff. The study revealed that the consequence of such is the presence of absenteeism, stress, Poor interpersonal relationship, turnover, Diminished and dwindled performance. It was recommended that the control of these causes will help reduce the extent of burnout among management staff, thereby reducing stress, improving performance and reducing the level of turnover.